Privacy Policy

Vale Communications (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or engage our services.

1. Who We Are

Vale Communications is a London-based communications consultancy. We are the data controller of the personal data collected through our website and in the course of providing our services.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, title, company, role.

  • Contact Data: email address, phone number, postal address.

  • Technical Data: IP address, browser type, operating system, and website usage data (via cookies or analytics).

  • Correspondence Data: information you provide when contacting us by email, phone, or through our website.

We do not intentionally collect sensitive personal data unless it is necessary and provided with explicit consent.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide information about our services.

  • Deliver our consultancy services to clients.

  • Improve our website, services, and communications.

  • Comply with legal obligations.

We will only use your personal data where we have a lawful basis to do so (contractual necessity, legitimate interests, legal obligations, or consent).

4. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Trusted third-party service providers (e.g. IT, web hosting, analytics).

  • Professional advisors (e.g. accountants, legal advisors).

  • Regulators or authorities, where required by law.

All third parties are required to protect your personal data in line with GDPR requirements.

5. International Transfers

We primarily store and process data in the UK and EEA. Where data is transferred outside these regions, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data where applicable.

  • Restrict or object to our processing of your data.

  • Request transfer of your data to another service provider.

  • Withdraw consent where consent is the lawful basis of processing.

To exercise these rights, please contact us at hello@valecomms.co.

8. Cookies

Our website may use cookies and similar technologies to enhance user experience and analyse site traffic. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact hello@valecomms.co.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).